Customer can also assign a receptionist user to manage incoming calls, park calls and much more. This part of the interface can also be used by operator to view or manage an active call, park or pick up a parked call, perform whisper or even listen to an active call, etc.
SIP connectivity in the form of a User Agent can be managed directly from the interface. It also allows multiple profiles to be created based on the needs of the service provider.
Multiple SIP trunk/gateway can be added and can be used to configure or set fail over.
Modules can be manage directly from the interface. This allows administrator to configure/set configuration parameters, load and unload modules.
Standard feature codes are preconfigured. Codes from basic call transfer, follow me, do not disturb to advanced codes such as intercept or listen to a call.
Blacklist IP Address
Auto blacklist an IP Address when there is a failed authentication based on number of attempts.
A predefined or standard template is provided for voicemail and fax notification. This can be customized as well and provided a template form allowing user to change or create their own notification content.
Tax rates can be added per customer allowing service provider to impose, calculate tax base on region or state.
Built-in billing module for service provider. Allowing to bill their customer per record count or custom fixed amount. Can also be recurring or a one time charge.
Rates can be added per gateway and charges are calculated based on what gateway was used to process the outgoing call. Destination rates for the customer can be configured as chargeable or as a free call. Billing increment is also provided to match the gateway and for the customer as well.
Different sets of interface is provided for Service Provider, Customer Admin, Customer End-User and Customer Receptionist/Operator.
Uses FreeSWITCH socket to capture events. These events then relayed to who over is currently using the interface. Events captured are from when the channel is created till it is destroyed. The receptionist/operator interface receives these events and the interface is updated to show the current state of the event.
FreeSWITCH Modules Supported
- Call Blocks
- Call Groups
- Conference Rooms
- Custom Recordings
- Music on Hold
- Time Conditions
- Customer Users
- Routing (Inbound and Outbound)
- Custom Time Conditions
- Text to Speech
- Call Recording
- Application Limits
- And More...
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An interface to manage FreeSWITCH. FreeSWITCH is a scalable open source cross-platform telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. It was created in 2006 to fill the void left by proprietary commercial solutions.